Reviews

Rang at 7:30 in the morning with sewage coming up in the laundry. Jarrod was here by 9. Jetted the line, put the camera down and showed me the tree roots on the screen. Cleaned up spotless. Price was exactly what he quoted.

Hot water died on a Sunday with three kids in the house. Craig answered the emergency line himself, had a new Rheem in and running by 2pm the same day. Charged the weekend rate he told me about on the phone and not a cent more.

Pipe let go in the wall cavity at 11pm and water was pouring through the ceiling. Someone answered on the second ring. Plumber arrived in 40 minutes, isolated it, and came back the next morning to do the repair properly. Absolute lifesavers.

Had three other mobs quote to move the gas point for a new cooktop. Dalton were the only ones who turned up when they said, gave me the price on the spot in writing, and issued the compliance certificate without me having to chase it.

Used them for the plumbing on our bathroom renovation. Worked in perfectly with our tiler, never held the job up once, and the fit-off is neat as. Would not use anyone else in Newcastle.

Just a dripping tap but they treated it like a real job. Turned up on time, fixed it in twenty minutes, and didn't try to sell me a whole new mixer like the last bloke did. $145 as quoted. Refreshing.

Hot water system dumped its entire tank into the garage on Christmas Day with twenty people coming over. I honestly expected an answering machine. Craig came out himself, capped it off and had a new unit in on Boxing Day.

Sewage came up through the shower on a Sunday night. Absolutely horrendous. They were here within the hour, cleared it, and organised the clean-up crew for us. Handled the whole thing so we didn't have to.

Collapsed clay pipe under a paved driveway. Two other companies quoted to dig the whole thing up. Dalton relined it in a day with no excavation and it came in under both the other quotes. Camera footage before and after.

Told me over the phone how to check the fuse box before booking anything. Turned out it was just a tripped breaker and cost me nothing. Who does that? They've got a customer for life now.

Running toilet that was adding a fortune to the water bill. Booked online in the evening, had a call back first thing, fixed by lunchtime. Simple and painless.

Did the rough-in and fit-off for our kitchen. Communicated with the builder directly so I wasn't stuck playing messenger. Turned up on the days they said they would, every time.

Third time we've had them out over the years for the sewer at our place. They've been honest each time about what's roots and what's just build-up, and this time they finally recommended relining a section rather than keep jetting it. Straight shooters.

Swapped our old electric tank for a heat pump. They worked out the rebate for us and showed me the payback maths before we committed. Install was tidy and they took the old unit away.

Could smell gas in the laundry. They talked me through what to do on the phone, had someone out within the hour, found a perished fitting behind the dryer and replaced it. Very calm and professional about the whole thing.

Burst flexi hose under the vanity flooded the bathroom and hallway while we were at work. Came home to a disaster. They were out that evening, sorted the pipe and gave us a written report for the insurance claim which was accepted without argument.

Had a list of about eight little jobs. They did the lot in one visit for one call-out fee instead of charging me eight times. Common sense, which is rarer than it should be.

Stormwater pits full of beach sand and backing up every time it rained. Jetted the whole system and cleaned out the pits. No more flooding down the side of the house.

Good job and fair price on a new gas storage unit. Only reason it's four stars is they were about ninety minutes later than the window they gave me — though they did ring to let me know, which I appreciated.

Full ensuite plumbing. Neat work, no mess left behind, and they picked up that our waterproofer had missed a section before it got tiled over. Saved us a fortune down the track.

Cooktop changeover and a new bayonet for the heater. In and out in a couple of hours, certificate emailed before they'd left the driveway.

Shower mixer that had been dripping for a year and two other plumbers said needed the wall opened up. Dalton replaced the cartridge in half an hour. $210 instead of the $1,400 I'd been quoted.

Pre-purchase drain inspection before we bought. Found a collapsed section the building inspector completely missed. We used it to negotiate eight grand off the price. Best $340 we ever spent.

Woke up to no water at all on a Saturday. Turned out to be a failed main on our side of the meter. They found it, dug it, replaced it and had us back on by mid afternoon.

Was convinced I needed a whole new system. Craig checked it over and said it was a $310 anode and the tank had years left. Could have sold me a $2,000 unit and I'd never have known.

Big fig tree next door had roots right through our sewer. Cut it all out, camera verified, and gave us a realistic plan for relining that section next year rather than pressuring us into it now.

Only a garden tap replacement but they were on time, polite, wore boot covers inside without being asked, and left it cleaner than they found it.

Apartment bathroom in a strata building, which is a nightmare of approvals and water shutdowns. They handled the strata paperwork and coordinated the shutdown notice. Took a huge amount of stress off me.

Annual service on our gas heater. Found a cracked heat exchanger which is apparently a carbon monoxide risk. Condemned it on the spot and explained exactly why. Would rather know.

Called at 9pm on a Friday about water coming through the kitchen ceiling. Told me the after-hours price upfront on the phone, no surprises on the invoice. Found the leak in the bathroom above and made it safe that night.

Dishwasher install. Quick, tidy, tested it properly and showed me where the isolation tap was in case it ever leaks. Good communication the whole way through.

Solar hot water that hadn't worked properly since we moved in. Two other plumbers had a look and shrugged. These blokes traced it to a failed controller and sorted it for a couple of hundred dollars.